Our highly trained, skilled, and experienced team of engineers is committed to providing exceptional after-sales service to all our customers. Here are the key services we offer:
Preventive or Maintenance Contract
Medical devices experience wear and tear over time due to regular usage. To ensure patient safety and minimize downtime, it’s essential to maintain your equipment properly. Preventive maintenance reduces the risk of breakdowns and is a cost-effective way to avoid expensive repairs, keeping your devices in excellent condition.
After the warranty period ends, we offer attractive maintenance contracts. For details, please contact our engineers or call our office – we’re happy to assist!
Original Spare Parts
We exclusively use original spare parts recommended by the manufacturer. These parts meet the highest quality standards and are specifically designed for our equipment, ensuring long-term reliability and optimal performance.
Important: Using non-original spare parts or unauthorized repairs will void any warranty claims and liability.
As part of our commitment to “service excellence,” we maintain a sufficient inventory of frequently used spare parts and consumable items to ensure fast response times and minimize equipment downtime.
Warranty Repairs
All our engineers are certified, experienced, and trained at the manufacturer’s facilities. We provide a 12-month full warranty for all medical devices, starting from the date of commissioning.
For warranty repairs, our engineers respond within 24 hours to emergency or regular calls. Most repairs are completed within 48 hours, with spare parts readily available to reduce downtime.
After Sales Training
After delivering and installing your medical equipment, our certified doctors or key opinion leaders (KOLs) provide hands-on training to ensure you can operate the equipment effectively.
Our engineers and clinical specialists will:
- Demonstrate proper operation.
- Assist during live treatments or surgeries to ensure optimal outcomes.
- Provide emergency support, even during surgeries in operating theaters.
We also offer basic technical training to your technicians at our fully equipped workshop, if needed.
Full Commissioning of the Medical Equipment
Our certified team of engineers ensures a complete commissioning process,
including:
• Quality control and product testing.
• Delivery, installation, and software upgrades.
• Training for doctors, nurses, and technicians directly at your premises.
With our comprehensive after-sales service, we ensure your medical equipment
operates reliably, so you can deliver the best care to your patients. For more
information, feel free to reach out to us!
